Job Description
Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Background Screening Researcher. This role involves managing background report orders, conducting a variety of background checks, verifying candidate information, and ensuring accuracy and compliance in final reports. The ideal candidate will have excellent problem-solving skills, professional communication abilities, and experience with data entry and computer applications. Knowledge of the Fair Credit Reporting Act (FCRA) is preferred.
Responsibilities: - Manage incoming background report orders and prioritize tasks efficiently.
- Process and review background search results, including criminal, driver, substance abuse, and verifications.
- Conduct criminal background checks using various systems, public access interfaces, and vendor resources.
- Contact employers, personal and professional references, and educational institutions to verify candidate-provided information.
- Perform data entry to document search results accurately.
- Conduct additional non-criminal and non-verification background screening searches as needed.
- Review background report components for completeness, accuracy, and compliance before finalizing reports.
- Assist in generating and managing client and company background report metrics.
- Support with tasks such as client and vendor communications, onboarding new customers, and implementing system or client change requests.
Required Qualifications: - Proficiency in navigating multiple computer applications with speed and accuracy.
- Strong persistence and effective probing skills.
- Ability to quickly and accurately document information.
- Excellent judgment and ability to report accurate findings.
- Problem-solving and analytical skills for resolving complex issues.
- Strong organizational skills with the ability to multitask and maintain high attention to detail.
- Typing speed of 40 words per minute or more.
- Solid grammar and spelling accuracy.
- High school diploma or equivalent experience.
- Proficiency in data collection and computer applications.
- Previous data entry experience.
- Professional verbal and written communication skills.
- Exceptional active listening skills with the ability to accurately capture and document information.
Preferred Qualifications: - Experience in the background screening industry.
- Knowledge of the Fair Credit Reporting Act (FCRA) as it applies to employment screening.
- PBSA (Professional Background Screening Association) Basic or Advanced Certification.
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