Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Mandarin, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.
Responsibilities:
· Conduct phone interviews with healthcare patients in either English or Mandarin, following provided call scripts.
· Capture detailed responses from members in surveys.
· Record members' responses accurately in the database.
· Provide excellent customer service to ensure accurate data collection.
Requirements
o 10 MBPS upload and 25 MBPS download.
Benefits
* Weekly schedule preferences are submitted for approval the week before scheduling.
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