Desktop Support Technician _ Tustin, CA Job at iFlow Inc, Tustin, CA

ZmZlTlFXSVBoM1VuS3VFVEpMZytYMkJST0E9PQ==
  • iFlow Inc
  • Tustin, CA

Job Description

Responsibilities & Required Experience: Workstation Management:
  • Deploy, update, optimize, and troubleshoot Windows and Mac-based workstations in a corporate environment.

  • Utilize system management tools such as:

    • Microsoft ConfigMgr (SCCM)

    • Microsoft Intune

    • Jamf (Casper)

    • Other enterprise system management tools

Network & Collaboration Tools:
  • Support experience with:

    • Wired/Wireless networks

    • VPN technologies

    • Collaboration platforms (Chat, Video Conferencing)

    • A/V devices and conference room systems

Software & System Support:
  • Proficient in supporting:

    • Office365 Suite

    • All major web browsers

    • Popular third-party applications

    • Encryption tools and antivirus solutions

    • Virtual Desktop Infrastructure (VDI)

    • DNS, DHCP, Active Directory

    • File/print services and shared drives

IT Service Management:
  • Familiarity with standard helpdesk/ticketing tools such as:

    • ServiceNow

    • Jira

Soft Skills & Personal Traits:
  • Communication:
    Ability to coordinate and communicate effectively across all levels of the organization - including business stakeholders, vendors, suppliers, senior managers, and C-level executives.

  • Technical Curiosity:
    Tech-savvy with a passion for learning and exploring new tools and technologies.

  • Customer Focused:
    Strong desire to support and assist end-users in achieving optimal productivity.

  • Prioritization & Time Management:
    Skilled at analyzing and prioritizing support requests based on business impact.

  • Discipline & Task Management:
    Proactively manages helpdesk tickets and internal IT responsibilities, staying focused despite interruptions from chat, email, or ad-hoc requests.

  • Clear Communication:
    Ability to explain technical concepts in simple, understandable terms to non-technical users.

Job Tags

Similar Jobs

Oldcastle Infrastructure

Loader Operator Job at Oldcastle Infrastructure

 ...individuals with disabilities to perform the essential duties of the job. At least 1 year of experience in warehousing Ability to operate a loader and a rough terrain forklift Ability to perform basic math skills accurately Ability to read and write, follow... 

AECOM

Engineering Intern Job at AECOM

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted ...

Advanced Technical Staffing Solutions

First Class Structural Welder Job at Advanced Technical Staffing Solutions

 ...ATSS has openings for an STRUCTURAL WELDERS 1ST at our client's Pascagoula, MS facility. Basic Qualifications : Minimum 3 years welding experience in FCAW and SMAW Preferred Design Disciplines : N/A Job Description: A Welder is responsible for the... 

Acxiom

Chief of Staff Job at Acxiom

 ...Represent the CPTIO in key forums when needed**Qualifications:**+ MBA or advanced degree in Business, Technology, or related field+...  ...and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you... 

Nextiva

Senior Instructional Designer Job at Nextiva

 ...Amazing - Be Amazing The Learning Experience Designer can design, develop and facilitate instructional material for training courses supporting...  ...Designer can independently develop interactive entry and advanced-level courses for both internal and external audiences...