Job Description

"Avanciers is hiring a Helpdesk Analyst at Indianapolis, IN for one of our Fortune 500 clients. This is a Contract role with the client.

Title : Helpdesk Analyst

Location: Indianapolis, IN

Contract: 6 Month

Responsibilities:

• Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service).
• Requires the ability to listen, comprehend, and communicate with customers in conveying information.
• Review employees' records, input information, and apply data entry to various modules located within PeopleSoft (Team Works) HCM and Financials modules and the Concur system for State Tavel employees.
• Log in utilizing call center application P28 (Platform 28 software to answer voice calls, responds to SR (Service Request) tickets concerning routine to complex inquiries.
• Utilize Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicate detailed written responses toward service requests

Preferred Qualifications:

• Experience supporting ERP applications (PeopleSoft) and Workday either on helpdesk, or in a customer service role.
• Fundamental Knowledge of Accounting, Human Resources, and Payroll.
• Ability to effectively communicate verbally, active listening skills, good speaking voice, proper use of grammar exert pleasant, courteous demeanor.
• Entry-level skill in the use of Microsoft applications Word, Outlook, Excel, and Microsoft Teams, and familiarity with all internet browsers.

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