Hotel Booking Consultant Job at Po Enterprises, Charlotte, NC

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  • Po Enterprises
  • Charlotte, NC

Job Description

About the Role:

We are seeking a motivated and detail-oriented Hotel Booking Consultant to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Consultant, you will assist customers with booking hotel accommodations, answering inquiries, and providing excellent support to ensure a seamless experience for all clients.

Responsibilities :

  • Assist customers with booking hotel rooms and related services through phone, email, or online channels.
  • Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
  • Address customer concerns or inquiries with professionalism and courtesy.
  • Ensure all bookings are processed accurately and promptly.
  • Collaborate with hotel partners to resolve issues and improve booking efficiency.
  • Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
  • Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.

Qualifications:

  • Previous experience in a customer service or reservations role is preferred.
  • Strong communication skills (both verbal and written).
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Basic knowledge of hotel booking platforms and reservation systems is a plus.
  • High attention to detail and commitment to providing an excellent customer experience.
  • Self-motivated and able to work independently with minimal supervision.
  • Availability to work flexible hours, including weekends and holidays as needed.

Benefits:

  • Development opportunities to advance your career.
  • Work-from-home flexibility with a collaborative team environment.
  • Major Travel Perks and Discounts
  • Mentorship and a great team atmosphere

How to Apply:

  • If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we encourage you to apply!

Job Tags

Holiday work, Work from home, Flexible hours,

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