Job Description

Job Description

Job Description

Join Our Team at Hotel Granduca Houston!

We are excited to welcome you to the newly renovated Hotel Granduca in Houston! With all-suite accommodations, elevated dining at our signature restaurant, Remi , and thoughtful amenities, we strive to create a stay that is timeless, comfortable, and perfectly tailored for the discerning traveler. If you’re passionate about providing exceptional service in a luxurious environment, we’d love to have you as part of our team! Explore exciting opportunities with us today.

Job Summary:

The Housekeeping Supervisor is responsible for supervising, directing, assisting, and ensuring the completion of housekeeping tasks to maintain the hotel’s high standards of cleanliness. The role requires leadership skills, attention to detail, and the ability to work effectively in a team-oriented, fast-paced environment. As the Hotel operates 24/7, flexibility in scheduling is required.

Essential Job Functions:
This description outlines the primary responsibilities and qualifications for the position. It is not intended to include all duties or qualifications that may be required now or in the future.

• Visually inspect VIP rooms, guest rooms, and corridors to ensure cleanliness and appearance meet the hotel’s high standards.
• Prepare work orders for carpet cleaning and request supplies to maintain par stock in closets.
• Supervise the performance of the Housekeeping Team to ensure all housekeeping duties are completed to the hotel’s standards within the shift.
• Provide training, coaching, and counseling to staff, ensuring they follow procedures and use proper techniques.
• Prepare and review the PM room status report.
• Conduct inventories of furniture, fixtures, equipment, and supplies.
• Ensure carts, linen, and supply closets are neat, clean, and well-stocked according to departmental guidelines.
• Inspect VIP rooms and ensure all VIP supplies are in place.
• Report maintenance deficiencies in guest rooms and corridors via work orders.
• In cases of emergencies (overflowing toilets, broken pipes, malfunctioning lights, etc.), promptly contact the maintenance department.
• Expedite special guest requests, such as extra towels, blankets, pillows, etc., ensuring timely delivery.
• Open and close the Housekeeping Department.
• Ensure that lost and found items and guest room keys are returned in accordance with hotel policies.
• Work collaboratively with the entire housekeeping team and assist where needed to meet operational demands.

Physical Demands:

• Ability to lift, bend, stoop, stand, and walk continuously, climb stairs, and push or pull heavy equipment.
• Ability to push carts weighing up to 200 lbs and lift up to 50 lbs.
• Must be able to stand and walk for varying lengths of time, often long periods.
• Frequent twisting, bending, reaching, standing, walking, talking, hearing, seeing, and smiling.

Safety and Security:

• Adhere to all company policies and procedures, including safety, fire prevention, and emergency procedures.
• Report unsafe conditions to management and follow safety rules to maintain a secure work environment.
• Report accidents, injuries, near-misses, property damage, or loss immediately to management.

Knowledge, Skills, and Abilities:

• High School diploma preferred or any combination of education and experience that provides the required knowledge, skills, and abilities.
• Minimum of 6 months of supervisory experience or one year of comparable Housekeeping experience.
• Ability to read and write basic English to complete forms and reports, including the room status report.
• Ability to provide clear direction and guidance to subordinates.
• Ability to prioritize tasks and meet deadlines.
• Strong organizational and time management skills.
• Ability to exercise good judgment in evaluating staff performance and making decisions.
• Strong interpersonal communication skills, with the ability to interact with guests and staff in a positive, courteous manner.

The Hotel operates 24 hours a day, 7 days a week. As such, flexibility in scheduling is required. The position may involve early morning, late-night shifts, weekends, and holidays as needed to ensure the highest level of service is maintained.

EOE

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