Job Description

Job Description

The Instructional Designer develops digital and print training materials and supports training initiatives across the waterfront industry through printing, design, writing, photography, audio, and video production.

Responsibilities

1. Printing

• Print training documents and materials to required output (copier, poster printer, PDF) using appropriate printer settings.
• Prepare and assemble training documentation for program delivery.
• Oversee daily printer operations such as replacing toner, resolving jams, loading specialty paper and staples, and managing waste toner; work closely with the IS Care team to address technical issues.
• Source and manage third-party printing – approve proofs, monitor progress.

2. Technical Writing

• Work with subject matter experts (SMEs) to collect information as required.
• Write and edit training related content.
• Make content easily understandable for the trainees, use clear and concise language, and structure content logically.

3. Digital Media

• Capture photos, video, and audio content for training purposes as needed.
• Manage and maintain a centralized training media library.
• Edit media files to meet technical requirements and visual standards.

4. Content Design and Development

• Use tools such as graphic design software, photo and video editing programs, and AI applications to create content that supports training programs.
• Produce and publish key training documents, including sourcebooks, delivery plans, and evaluations.
• Create and publish effective training videos, as well as digital and printable support materials.
• Maintain and update training documents and materials as needed.

5. E-learning

• Work with subject matter experts to identify training goals and outcomes.
• Storyboard and visualize user interface, activities, and the finished product.
• Work with subject matter experts to develop content.
• Create supporting material/media (audio, video, simulations, role plays, games etc.).
• Create assessment tools, including quizzes and knowledge checks, to enhance learning retention and reinforce key concepts.
• Author and produce eLearning modules. Test and troubleshoot.
• Organize and manage project files.
• Review and update as required.

6. LMS Administration

• Upload, organize, and maintain content.
• Set up and manage user accounts, groups, and permissions.
• Configure and customize the LMS, including automated messages and reports.
• Generate reports as requested.
• Monitor LMS usage and performance, troubleshoot technical issues, and liaise with service provider to resolve issues.
• Provide end user support.

7. Document Libraries Management

• Update and maintain training related document libraries. Provide and monitor access to libraries.
• Maintain key documents archives; store and organize documents over time.
• Maintain the integrity and naming convention.
• Provide old versions as requested.
• Edit XML files for internal file libraries.

8. Projects

• Perform assigned tasks within the project plan and deadlines.
• Work effectively with other team members and stakeholders.
• Identify and communicate roadblocks or issues to the project team.
• Share information, expertise, and knowledge with other team members.

Qualifications

• 2 to 5 years of experience as an Instructional Designer with an undergraduate degree from an accredited post-secondary school institution.
• Demonstrated ability to collaborate effectively with a variety of stakeholders and subject matter experts.
• Effective communicator with a customer-focused approach.
• Understanding of learning theories and instructional design models.
• Experience designing & delivering technical content is an asset.
• Effective time management skills, ability to multitask and adapt to changing timelines.
• Demonstrated attention to detail and ability to stay organized
• Strong writing and editing skills.
• Experience in photography and cinematography is an asset.
• Strong design skills and familiarity with Adobe Creative Suite tools to create engaging materials.
• Experience with Microsoft 365, including SharePoint, Word, Excel, PowerPoint.
• Experience with digital printing and copying.
• Familiarity with learning management systems (LMS), and authoring tools (Articulate 360)
• Familiarity with AI tools in design and development (ChatGPT, WellSaidLabs, etc.). 

BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.

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