Job Description

As the Pet Care General Manager, you'll oversee the full operations of an onsite dog daycare, boarding, grooming, and training facility. You’re responsible for ensuring exceptional care, a safe and clean environment, superior customer service, and profitable business performance. You’ll lead with empathy—for both people and pups—and embody BHV’s promise of treating every dog like family.

Key Responsibilities

• Operational Leadership
  

  • Oversee daily facility operations including playgroup coordination, reservations, boarding, grooming, and front desk duties.
    

  • Uphold standards of safety, cleanliness, and dog welfare (with facilities monitored via webcams)
    

  • Manage inventory, facility maintenance, and operational expenses.
    

• Team & Culture Management
  

  • Recruit, train, mentor, and coach staff (kennel techs, handlers, customer service, groomers).
    

  • Foster BHV's culture of compassion, teamwork, and excellence in pet care.
    

• Customer & Community Engagement
  

  • Ensure top-tier client satisfaction through strong staff-client communication and resolving issues quickly.
    

  • Represent BHV in local community events and partnerships to build brand awareness.
    

• Business & Financial Management
  

  • Execute revenue-driving strategies, optimize labor costs, and monitor key financial metrics.
    

  • Conduct performance reviews and set goals in alignment with corporate metrics.
    

Requirements

• 3+ years management experience, preferably with P&L responsibility in hospitality, pet care, or service industry (e.g. boarding, grooming, vet clinic).
  

• Demonstrated leadership presence and strong team-building skills.
  

• Passion for animal welfare and customer service.
  

• Proficiency in Microsoft Office, point-of-sale systems, and scheduling logistics.
  

• Availability to work a flexible schedule, including holidays, weekends, and varying shifts.
  

• Physical stamina to handle facility operations and occasional pet handling tasks.
  

Benefits

• Health Coverage : Medical, dental, and vision insurance (partial employer-paid).
  

• Retirement Plans : 401(k) with employer match .
  

• Time Off : Paid time off with structured pay reviews (e.g. at 90, 180, and 360 days) .
  

• Employee Perks :
  

  • Free daycare for your own dog during shifts .
    

  • Staff discounts on boarding or grooming.
    

• Bonuses & Raises : Structured performance reviews with pay increases and monthly incentives (e.g., travel bonus)
  

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