Job Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

We are ideally looking for candidates in Cleveland, Columbus, Cincinnati, Toledo, Pittsburgh, Buffalo, and Detroit, that can be onsite in Cleveland as needed (about twice a month)

The User Experience (UX) Researcher plays a strategic role in planning, conducting and analyzing qualitative and quantitative research help create useful, usable, and desirable digital experiences for our customers, partners, and employees. The incumbent possesses expert knowledge of UX research techniques and UX/UI design principles. They will work closely with users, the UX team and key stakeholders to understand user needs, preferences and pain points to support the evolution of digital products.

The incumbent will be responsible for leading planning and execution efforts of a variety of UX research methods including user interviews, usability testing, card sorting, surveys, and field studies. They identify research patterns and trends from the data and collaborate on insight identification and deliverables such as findings presentations, personas, journey maps, etc. This individual will lead UX strategy with their designer peers to influence product strategy and roadmaps based on insights identified and drive UX success measurement implementation. They will mentor other researchers on UX research best practices and approaches to enhance product and team success. Their efforts will contribute to the delivery of high-quality research to support digital products and services.

Responsibilities

• Develop and execute comprehensive user research strategies that align with business goals and product roadmaps in collaboration with designers, product and key stakeholders.
• Own research activities, tending to the strategy and details required in the planning, execution and reporting phases. Create standard approaches as well as custom plans that fit within given scope, time and needs. 
• Conduct a variety of generative and evaluative UX research to understand user needs, pain points, behaviors and attitudes for applicable designs and technology products using quantitative and qualitative research methods
• Analyze research data to identify patterns and trends to generate actionable insights and recommendations.
• Create clear, concise and influential research reports and presentations to effectively communicate insights. Present findings to a wide audience of stakeholders.
• Design and Facilitate workshops with stakeholders and end users to collaboratively document user information, generate new ideas and co-create potential future visions
• Work with designers to craft personas, journey maps, experience maps, service blueprints and other deliverables from research findings.
• Collaborate with other researchers, designers, product owners, and various stakeholders to integrate research findings into the product development process
• Lead efforts to create and maintain documentation standards for research processes and champion the consistency and clarity in research documentation and reporting. Organize data across research studies and ensuring that it is findable and accessible to others.
• Create plans for ongoing product success measurements that leverages input from end users through thoughtful data collection, observations, and careful analysis.
• Utilize, assess and maintain a portfolio of customer insight tools including survey tools, user research tools, analytic platforms, a/b testing tools, etc.

Qualifications

• Bachelor's degree in design, business, Computer Science, psychology, anthropology or human-computer interaction or in lieu of degree, at least 9 years of experience in designing digital user interfaces and user experiences​
• 6-8 years of experience conducting research as a UX practitioner 
• 6+ years working with internal clients and/or external agencies/partners.
• 5+ years of experience presenting research findings to internal stakeholders 
• Experience executing UX research methodologies – e.g. interviews, surveys, usability testing, field studies, etc. and fitting them into a full user-centered design process. 
• High degree of both research, and design research expertise and business acumen, including familiarity developing new software solutions. 
• Experience with research tools (i.e. User Testing, Dovetail and other analytical tools for extracting UX insights such as Google Analytics, Glassbox)
• Strong technical knowledge coupled with business intelligence and ability to understand and empathize with customer's needs.

Additional Information

The rate of pay for this role at the noted location is $50-80/ hour. In addition to base pay, depending on the role, the total compensation package may also include overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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